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Framer Website Chat Integration Tutorial

In modern website development, integrating a chat tool has become a core requirement for Framer sites to achieve both marketing and customer service goals. With real-time communication, visitors can quickly reach support, which not only enhances the overall user experience but also provides an effective boost to website conversions. Among the many available chat solutions, the one I personally use most often is tawk.to. Thanks to its user-friendly free features, it meets the real-time communication needs of most websites. It is easy to use, supports custom styling, and allows the website to stay consistent with the brand identity. I would also like to take this opportunity to express my sincere gratitude to the tawk.to team.

In this article, I will provide a detailed walkthrough on how to integrate tawk.to into a Framer website, covering the complete setup process and customization options, so your Framer site can easily offer a professional live chat experience.

Set Up a tawk.to Account and Get the Integration Code

The first step in integrating the tawk.to chat tool into a Framer website is to ensure that you already have a valid tawk.to account. If you don’t have one yet, you’ll need to register on the official tawk.to website. The registration process is very straightforward—simply provide your email address to complete the signup. No additional requirements are needed, making it highly convenient for all types of websites to get started quickly.

1 Account Creation and Initial Login Setup

After completing the account registration, your first login to tawk.to will provide you with a full configuration guide. Simply follow the prompts to complete the following steps in order:

Domain Binding: Link your Framer website domain with your tawk.to account to ensure the chat tool is properly displayed on your site.
Organization Information: Enter your organization or company name, which will appear in the welcome message within the chat window.
Account Information Setup: Upload your brand logo and configure prompt messages or greetings so that visitors feel a professional and personalized experience when opening the chat window.

Once these steps are completed, the system will direct you to the integration code retrieval page.

2 Obtain and Copy the Integration Code

In the integration code interface, you will see a code box. Hover your mouse over the box, and a “Copy Code” button will appear. Click it to copy the code to your clipboard. Then, click the “Next” button in the lower-right corner of the interface to complete the basic setup of your tawk.to account.

Tip: If you need to adjust account information or modify styles (such as logo, welcome message, or chat window colors), you can always return to the tawk.to dashboard after the initial setup to edit and update them, ensuring the chat tool consistently matches your website’s visual style and brand identity.

3 Example of tawk.to Integration Code

<!--Start of Tawk.to Script-->
<script type="text/javascript">
var Tawk_API=Tawk_API||{}, Tawk_LoadStart=new Date();
(function(){
var s1=document.createElement("script"),s0=document.getElementsByTagName("script")[0];
s1.async=true;
s1.src='https://embed.tawk.to/xxxx2ef9ac1ef1925dfaa1a/xxxxx';
s1.charset='UTF-8';
s1.setAttribute('crossorigin','*');
s0.parentNode.insertBefore(s1,s0);
})();
</script>
<

Add the tawk.to Integration Code to a Framer Website or Specific Page

After successfully obtaining the tawk.to integration code, the next step is to embed it into your Framer website. Framer provides a flexible Custom Code feature, allowing developers to directly integrate external scripts into the site, enabling the chat tool to load seamlessly.

1 Add the Code to the Global `<head>` Section

If you want the tawk.to chat window to be enabled on all pages of your website, you can copy the code into Framer’s Global End <head> input box. This way, whether visitors are browsing the homepage or any subpage, the chat tool will load by default and display the chat button in the bottom-right corner of the page.

2 Add the Code to a Specific Page

In some cases, you may only want the chat tool to appear on specific pages, such as a product detail page or a contact page. In this situation, simply go to the Custom Code panel of the corresponding page in the Framer editor and paste the tawk.to integration code into that page’s End <head> section. This ensures that the chat tool is active only on that page and does not affect other pages.

If you are not yet familiar with the process of adding custom code in Framer, you can refer to my previously published tutorial, “Framer Custom Code”, which provides a complete demonstration and step-by-step instructions.

3 Front-End Loading Effect

After completing the integration, publish and refresh your Framer website. You will see, as shown in the image below, a default chat button appearing in the bottom-right corner of the page. This is the instant chat entry provided by tawk.to, and even the free version automatically enables the full functionality.

It’s worth mentioning that tawk.to supports style customization even in the free plan. For example, you can change the button’s color, size, or welcome message to match the overall design of your website. In the next section, I will explain how to customize the appearance and style of the tawk.to chat window, making it better aligned with your brand identity and user experience requirements.

tawk.to Style Design

After successfully integrating tawk.to into your Framer website, the next step is to customize the chat tool’s styling. A chat window that aligns with your brand identity not only enhances the overall visual experience of your website but also conveys professionalism and trust to visitors during interactions.

1 Upload Brand Logo

In tawk.to’s style customization interface, you can upload your company or website logo. However, it’s important to note that the free version does not support displaying the brand logo. Once you upgrade to the PRO version, the logo will appear at the top of the chat window, serving as the most direct brand recognition element when visitors start a conversation. It is recommended to upload a clear and simple image to ensure it remains recognizable at different sizes.

2 Color and Theme Adjustment

tawk.to offers a variety of color options. You can either select from the recommended colors or enter your brand’s specific color value (HEX code) to make the chat tool seamlessly blend with your website’s visual style. By adjusting the primary color of the chat window, you can reinforce brand consistency while providing visitors with a visually comfortable experience.

3 Welcome Message and Automated Prompts

In the “Welcome Message” section, you can set a personalized greeting. For example: “Hello! Need any help?” Such an opening line can effectively create a sense of connection with visitors and encourage them to start a conversation. Additionally, tawk.to supports Suggested Messages, such as “I have a question” or “Tell me more.” These quick options help visitors engage in the chat more easily while also guiding the direction of the conversation.

4 Chat Button and Interaction Experience

After completing the above configurations, the tawk.to chat button will appear by default in the bottom-right corner of your website. Even in the free version, users can make basic adjustments in the style customization interface, such as changing the button’s color, size, and position. This ensures that the button does not interfere with the main content of the page while remaining easily accessible for visitors to start a conversation.

Through these style customizations, you can make the tawk.to chat tool both functional and visually consistent with your website’s overall design, providing users with a more friendly and natural communication experience. With this, the process of integrating tawk.to into a Framer website is fully complete: from account setup and code embedding to style customization, each step helps your site establish a more effective user interaction channel.

Conclusion

Through this article, you should now have a complete understanding of how to integrate the tawk.to chat tool into a Framer website. From account registration and setup, to obtaining and embedding the integration code, and finally customizing the chat window’s style, each step equips your site with real-time communication capabilities. This not only enhances the user experience for your visitors but also effectively drives potential customer conversions, turning your website into a true bridge between users and your business.

If you want to achieve more professional feature integrations in your Framer website, or require customized design and development tailored to your brand, feel free to contact Jane Framer Studio. We specialize in designing and building Framer websites and can provide a one-stop solution from visual presentation to functional expansion, helping your website advance in both user experience and marketing conversion.

Framer Scroll Animation: Introduction and Implementation ›

Jane will continue to update this section with tutorials and creative notes on framer。 We aim to make this space a reliable learning resource for your Framer journey—and we invite you to follow along with Jane Framer Studio’s latest updates and creative explorations.

Thank you for visiting.

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